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Frequently Asked Questions
A cashback reward program is an incentive program operated by credit card companies where a percentage of the amount spent is paid back to the card holder.
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How it works
Nxrion is a smart savings and rewards platform that connects users with local pharmacies, in-store cashback offers, and online shopping rewards in one place. Users can upload prescriptions to order medicines from nearby pharmacies, earn cashback on online shopping, get instant rewards on eligible in-store payments, and save more every day through trusted partner stores and brands.
Nxrion helps you save more on everyday shopping and healthcare needs through one easy platform. Upload prescriptions and connect with nearby pharmacies, earn cashback on online shopping, get instant rewards on eligible in-store payments, discover exclusive deals and offers, track all your savings in one wallet, and earn extra rewards through referrals and offer sharing.
No, joining and using Nxrion is completely free. You can create an account, upload prescriptions, explore pharmacy services, discover cashback offers, shop through partner stores, earn rewards, and use referral features without any membership fees or hidden charges.
Cashback Related
To make sure your cashback tracks successfully, always begin your shopping journey from the Nxrion app or website while logged into your account. Check the cashback rate and offer terms on the store page before making a purchase.
When you click on a store or offer through Nxrion, complete your purchase only in the opened browser window or redirected app session. Avoid visiting other coupon, cashback, or price comparison websites during the same shopping session, as this may interrupt cashback tracking.
For better tracking accuracy, disable AdBlock or similar browser extensions that may block tracking cookies. It is also recommended to start with an empty cart before visiting the store through Nxrion. If products are already added to your cart, clear the cart and revisit the store using the Nxrion link before placing the order.
Please review the store-specific terms, exclusions, and useful tips mentioned on each merchant page, as cashback eligibility may vary by category, product type, payment method, or promotional offer.
The pending cashback tracked amounts are calculated by Nxrion on a best effort basis and can change upon final confirmation from the store.
This is because when a transaction is tracked most stores do not provide us all the information required to accurately track cashback. Without the exact purchase amount, product category, new or existing user etc. details from the store there is no way for us to know the exact cashback at this stage.
On confirmation, the final confirmed cashback can be lower or higher, depending on the various factors mentioned above. In case you feel your cashback transaction was confirmed for an incorrect amount.
Yes, there are stores and offers on which there is no cashback applicable. These will not carry the additional cashback label. However you can still use the coupon codes and deals on these stores to get a quick discount during the checkout.
Pending Cashback/Rewards is cashback money on the way.
When we have tracked your transactions via Nxrion we add the cashback to your account as "Pending Cashback". As your purchase is still awaiting merchant confirmation, subject to no return or cancellation and other terms, we cannot allow you to withdraw this amount and label it as "Pending". In 4-8 weeks, this amount should get updated to confirmed once the merchant approves the purchase.
Confirmed Cashback/Rewards is real money that you can withdraw as you like. It is cashback for purchases that have been approved as valid by the store. Once you have more than certain amount Confirmed Cashback you can transfer this Cashback as and when you like without any hidden costs or deductions.
If your cashback is canceled by the retailer, your cashback amount for that transaction will be removed from your pending balance. The status of the transaction will be set to canceled in your cashback activity page.
The store holds sole discretion in determining the validity of a transaction. If you believe the cashback was wrongfully canceled you can submit a claim here. We will try our best to raise it with the merchant and get you the cashback. However please note that once a retailer has made a decision, it is final.
Refer & Earn
Referral Bonus is a reward you earn when you invite friends to join Nxrion using your referral code or referral link. Once your referred friend signs up, completes verification, and makes eligible purchases through Nxrion, both you and your friend can receive referral rewards based on the active Refer & Earn program terms.
Share & Earn
We've made it easy to earn the real income online.
Now you can create cashback trackable links from any of our partner merchants and share with your friends & family.
Whoever purchase using your link you will earn the real cashback in your cashback account.
Tracking issues
If your cashback was not tracked checking the following can help
- Minimum 48 hours have passed since you made the purchase. Sometimes stores can take upto 48 hrs. to track. Note: 7 days should have passed in case of Amazon.
- You completed the purchase in the same session after clicking out of Nxrion
- You did not use any other widget or comparison site after getting redirected from Nxrion.
- Please click here to file a Missing Cashback Claim for the transaction which was Not Tracked. Note: Merchants accept claims for cashback not tracked cases only till 7th of the next month from the purchase date. For eg. you made a purchase on 24th Nov, you can file a Not Tracked claim till 7th Dec OR you made a purchase on 4th Nov. you can file a Not Tracked claim till 7 Dec.
It can sometimes take up to 3 days for a retailer to track a transaction. Hence retailers do not accept any missing tickets before the end of this period.
Our sophisticated system tracks every time you click out from our website to any of our partner retailers. If you do not see a retailer in the exit click dropdown then you have not visited the retailer via our website. Perhaps you forgot to sign in when you visited a retailer in which case again the visit will not show in your exit click list OR
The cashback claim is NOT allowed by the merchant.
Cashback payment
Cashback earned from Nxrion is your money and can be used to recharge online wallet, phone or DTH accounts or even transferred to your bank account. (Note: Minimum withdrawal limit of 250 applies)
The money in your account NEVER expires. It’s your money and you can use it anytime.
Read withdrawal options and limits for details.
To withdraw your balance, log in to your Nxrion account and visit the transfer section of your profile.
Select the method of withdrawal, bank etc.
Select the account where you wish to transfer your available balance.
Enter the amount and hit Submit.
Bank transfers take between 5-7 business days to reflect in your account. Note: Cashback earned from some merchants (Rewards) cannot be withdrawn to a bank account and is listed separately as rewards. Minimum withdrawal limits apply.
Also, there is absolutely no cost or fees applicable to withdrawing your balance.
More questions
You can submit your query by following these steps.
- Please visit our Contact Page Select 'appropriate' under 'reason' Describe your problem in the 'Problem Description' box our customer care team will be happy to assist in resolving this issue OR You can write to us on [email protected]
